Shipping and Digital Delivery Policy

Our role

Fashion Deals is operated by Fashiondeals, LLC, a Delaware limited liability company, registered at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Delivery support: [email protected]. We compare retailer offers and provide our own online digital features. Fashion Deals does not stock, sell, pack or ship the physical goods shown in comparisons.

Physical products from partner stores

When you follow a store link, your order is placed with that independent retailer. Its checkout confirms eligible destinations, stock, shipping method, dispatch time, delivery estimate, shipping charges, duties and taxes. These vary by store, product and country. Check the retailer’s terms before you pay. A “ships to you” indication is a comparison aid, not a delivery guarantee.

The retailer and its delivery carrier handle tracking, damaged or missing parcels, customs delays, physical returns and exchanges. Contact the retailer using your order confirmation. Do not send parcels to our registered address; it is a company correspondence address and is not a returns centre.

Try-on plans and digital results

Paid checkout is currently unavailable. When a paid try-on order can be placed, its allowance is delivered electronically to the account used to buy it after the payment provider confirms successful payment. Check your signed-in plan balance and the order confirmation. No parcel, shipping fee or physical delivery is involved.

The current plan period is the UTC calendar month, with access ending at 00:00 UTC on the first day of the next month. The checkout must display that end date before payment. Individual renders are generated on demand; processing time depends on the mode and provider capacity. The estimate shown before a request is an estimate rather than a guaranteed completion time. Unsaved results are retained for three days; save a result to your wardrobe if you want to keep it, subject to the photo policy.

If a confirmed purchase has not appeared in your account within one hour, or a render fails, contact [email protected] before paying again. We will investigate activation or restore the allowance, and apply the refund policy where delivery cannot be completed.

Advertising delivery

Advertising is delivered online through the placements, target markets, budget, dates and duration in your accepted booking. A booking is not live until we have confirmed the schedule and any required creative has been approved. Delivery reports use the agreed click, impression or flat placement model. No physical goods are shipped. If a placement cannot run as agreed, we will contact you about a replacement or a refund for the undelivered service.

Availability, legal and export restrictions

Use and purchases are available only where lawful. As a United States company, we must observe applicable US sanctions and export controls, including restrictions administered by the US Treasury’s Office of Foreign Assets Control (OFAC), as well as other laws that apply to a transaction. We cannot supply a restricted person, entity, territory or prohibited end use unless the transaction is legally authorised. Restrictions and authorisations can change; we assess the applicable rules rather than treating a country list as permanent.

Do not conceal your location, identity or end use to evade a legal restriction. We may refuse or suspend a transaction where required by law. Any cancellation, refund or handling of funds must also comply with those rules. Separately, retailers decide their own shipping destinations and export restrictions. Digital feature availability may also depend on provider capacity, local law and the supported service.

Questions and delivery complaints

For Fashion Deals digital delivery, write to [email protected] with your account email, order reference and the problem. For a physical product, contact the retailer first. Our Contact and Customer Support page explains the details to include and the refund, return and cancellation policy explains your options.

These policies describe the Fashion Deals service. Nothing in them limits rights that cannot be excluded under applicable law. For questions or a copy of a previous version, contact customer support.