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Luxury · United Kingdom

Burberry

burberry.com

Visit burberry.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#63 of 77 big storesRank #136 of 157Weak · 2.1/5

Burberry is a luxury and designer brand e-store based in London, UK, founded in 1856. Reputation score 42/100 (weak).

42
Store profile only: score excludes price. Burberry is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns14-day returnsFree-shipping thresholdBNPL: KlarnaApple Pay1.4★ from 393 reviews
Shipping cost & free-shipping thresholdFree standard delivery

Source · checked 2026-10-27

Ships toInternational duties and taxes may be charged or pre-paid at checkout depending on destination; import charges are generally non-refundable

Source · checked 2026-10-27

Duties & taxesVaries by country: UK/rest-of-world sites: no import duties or taxes due on receipt except Russia and Canada (customs duties on import); the US and international…

“You will not be charged any additional import taxes or duties on receipt of your item, unless your order is being shipped to Russia or Canada. Orders shipped to Russia and Canada will be subject to customs duties on…”

Source · checked 2026-11-05

Return window14 days — Start the return within 14 days of delivery/collection, then send within a further 14 days; unused with tags; personalised items, pierced jewellery and face masks excluded

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Burberry)

Source · checked 2026-11-04

Payment optionsApple Pay, Visa, Mastercard, American Express, PayPal, UnionPay

“Burberry.com accepts: Apple Pay Visa Mastercard American Express Paypal Union Pay Klarna”

Source · checked 2026-11-05

Buy now, pay laterKlarna

Source · checked 2026-11-05

Public review rating1.4 / 5

393 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Delivery times · Express delivery · Return method · Refund timing & type · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersLondon, UK
Founded1856
OwnershipBurberry Group plc (LSE-listed)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%13

1.4/5 across 393 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns

Cons

  • Weak public reviews: 1.4/5 from 393 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.4
393 reviews
Trustpilot

Profile has not replied to negative reviews · checked 2026-10-27 · Open profile

5★16%
4★2%
3★1%
2★3%
1★78%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.burberry.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Burberry
Returns policy checked 2026-10-27
https://us.burberry.com/customer-service/returns/
Shipping policy checked 2026-10-27
https://int.burberry.com/c/customer-service/faqs/
Payment methods checked 2026-11-05
https://uk.burberry.com/customer-service/payment/
Duties & taxes checked 2026-11-05
https://uk.burberry.com/customer-service/payment/

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