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Streetwear · United States

Concepts

cncpts.com

Visit cncpts.comAll stores
StreetwearUnited StatesRank #124 of 157Weak · 2.2/5

Concepts is a sneaker and streetwear retailer based in Cambridge, Massachusetts, USA, founded in 1996. Reputation score 44/100 (weak).

44

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-04). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Customer pays returns30-day returnsDuties extraFree-shipping threshold1.7★ from 25 reviews
Delivery timesshipping within the US. International orders may take up to 7-10 business days for processing and fulfillment. Where are your items shippe

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree US shipping on orders $250+; only collabs and own-brand apparel ship internationally

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 30 days, original packaging; $8 restocking fee on some returns

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Refund timing & types, may be returned for a refund in its original unworn condition within 30 days of purchase. Products must be returned in the ori

Source · checked 2026-10-27

AuthenticityGuarantee stated: All items sold come directly from the manufacturer.

Source · checked 2026-11-04

Payment optionsPayPal

Source · checked 2026-10-27

Customer service[email protected] · 1-877-444-9936 (SMS)

Source · checked 2026-11-02

Public review rating1.7 / 5

25 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Ships to · Return method · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersCambridge, Massachusetts, USA
Founded1996
OwnershipFounder-owned (Tarek Hassan per BBB listing)

Source

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared497
Live offers497
Cheapest on37% of items
Average saving-4.6% vs others
Brands49
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%40

1.7/5 across 25 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%21

Cheapest on 35% of matched items; average -11.3% vs other stores

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%76

30-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%20

Payment options found on the store’s pages: PayPal

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Deep catalogue: 303 matched products across 35 brands

Cons

  • Weak public reviews: 1.7/5 from 25 Trustpilot reviews
  • Customer pays return shipping
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
25 reviews
Trustpilot

Complaints: customer service, shipping and refunds; small sample · checked 2026-10-27 · Open profile

5★20%
4★–
3★–
2★–
1★77%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/cncpts.com
Company facts checked 2026-10-27
https://cncpts.com/pages/about-us
Returns policy checked 2026-10-27
https://cncpts.com/policies/refund-policy
Shipping policy checked 2026-10-27
https://cncpts.com/policies/shipping-policy
Store page (read automatically): delivery time checked 2026-10-27
https://cncpts.com/pages/faqs
Duties & taxes checked 2026-11-02
https://cncpts.com/policies/shipping-policy
Delivery times checked 2026-11-02
https://cncpts.com/policies/shipping-policy
Customer service checked 2026-11-02
https://cncpts.com/pages/contact
Authenticity checked 2026-11-04
https://cncpts.com/pages/faqs

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