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Streetwear · United States

DTLR

dtlr.com

Visit dtlr.comAll stores
StreetwearUnited StatesRank #120 of 157Weak · 2.3/5

DTLR is a sneaker and streetwear retailer based in Baltimore area, USA, founded in 1982. Reputation score 46/100 (weak).

46

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Customer pays returns30-day returnsFree-shipping thresholdExpress deliveryDomestic onlyBNPL: Afterpay, Affirm, Zip1.5★ from 84 reviews
Delivery timesWhen to expect it: Delivery usually takes 3-5 business days .

Source · checked 2026-11-04

Express deliveryndly delivery. Express Shipping (Overnight & 2-Day) Need it fast? Express is the way to go. Here’s h

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree shipping over $75 (exclusions apply)

Source · checked 2026-10-27

Duties & taxesNot applicable: Ships within the US only

“No, we are sorry but at this time DTLR does not ship outside the United States”

Source · checked 2026-11-05

Return window30 days — 30 days from purchase date

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Return methodPrepaid return label, Return in store

Source · checked 2026-10-27

Payment optionsPayPal, Klarna, Afterpay, Affirm

Source · checked 2026-10-27

Buy now, pay laterAfterpay, Affirm, Zip, Klarna

Source · checked 2026-10-27

Customer service[email protected] · Mon-Fri 8:00am-8:00pm ET; Sat 9:00am-2:00pm ET

Source · checked 2026-11-02

Public review rating1.5 / 5

84 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Ships to · Refund timing & type · Authenticity · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersBaltimore area, USA
Founded1982
OwnershipJD Sports Fashion (acquired 2021 for $495M)

Source

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared436
Live offers436
Cheapest on45% of items
Average saving+11.5% vs others
Brands16
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDuties n/aReturnsAuthenticity n/aPayment
Reviews 30%24

1.5/5 across 84 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%50

Cheapest on 50% of matched items; average 2.5% vs other stores

Delivery 10%55

free-shipping terms published; domestic only; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%76

30-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%40

Payment options found on the store’s pages: PayPal, Klarna, Afterpay, Affirm

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Cheapest on 50% of the items we match
  • 30-day return window
  • Buy now, pay later: Afterpay, Affirm, Zip

Cons

  • Weak public reviews: 1.5/5 from 84 Trustpilot reviews
  • Customer pays return shipping
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.5
84 reviews
Trustpilot

Complaints: wrong/damaged items, cancellations, refunds · checked 2026-10-27 · Open profile

5★8%
4★–
3★–
2★–
1★90%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/dtlr.com
Returns policy checked 2026-10-27
https://dtlr.com/policies/refund-policy
Shipping policy checked 2026-10-27
https://dtlr.com/policies/shipping-policy
Store page (read automatically): payments checked 2026-10-27
https://dtlr.com/pages/shipping
Store page (read automatically): return method checked 2026-10-27
https://dtlr.com/pages/returns-policy
Customer service checked 2026-11-02
https://www.dtlr.com/pages/customer-service
Duties & taxes checked 2026-11-05
https://www.dtlr.com/policies/shipping-policy

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