Luxury · United States

FWRD

fwrd.com

LuxuryUnited StatesStore profile only: score excludes price#5 of 77 big storesRank #5 of 157Strong · 3.6/5

FWRD is a luxury and designer retailer based in United States. Reputation score 73/100 (strong).

73
Store profile only: score excludes price. FWRD is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

30-day returnsFree-shipping thresholdAuthorised retailer4.2★ from 608 reviews
Delivery timesUS: free 2-day, overnight $20; international: free DHL Express 3–6 days or Priority Mail International 4–8 days

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree 2-day shipping in the US; free international shipping via DHL Express

Source · checked 2026-10-27

Ships toInternational orders are charged in USD; duties and taxes may be prepaid at checkout and are non-refundable

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP): Duties and taxes on international orders are prepaid at checkout

Source · checked 2026-11-02

Return window30 days — 30 days; unworn with original tags; US returns include a prepaid label; international returns generally have no prepaid label or shipping reimbursement

Source · checked 2026-10-27

Return costReturn label provided

Source · checked 2026-10-27

AuthenticityAuthorised retailer: FAQ 'Are FWRD items authentic?': 100% authentic except items tagged Pre-Owned (FWRD Renew, not from authorised channels). Pages time out for both…

“authorized distributor for all of the brands that we carry”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, Discover, JCB, PayPal

Source · checked 2026-11-02

Customer service[email protected] · (866) 434-3169 / 562-407-3230 · Live chat

Source · checked 2026-11-02

Public review rating4.2 / 5

608 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersUnited States
FoundedNot stated
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%84

4.4/5 across 573 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%88

30-day window; returns cost: label provided

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.2/5 from 608 Trustpilot reviews
  • 30-day return window

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.2
608 reviews
Trustpilot

· checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.