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Luxury · France

Galeries Lafayette

galerieslafayette.com

Visit galerieslafayette.comAll stores
LuxuryFranceStore profile only: score excludes price#21 of 77 big storesRank #31 of 157Fair · 3.1/5

Galeries Lafayette is a luxury and designer department store based in Paris, France. Reputation score 63/100 (fair).

63
Store profile only: score excludes price. Galeries Lafayette is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

30-day returnsFree-shipping thresholdApple PayMarketplace, verified sellers3.7★ from 1,798 reviews
Shipping cost & free-shipping thresholdFree delivery from €100; Click & Collect free with no minimum

Source · checked 2026-10-27

Ships toHaussmann’s remote-sales team delivers to France and abroad (except Brazil). Separate UAE site (galerieslafayette.ae): free standard delivery over AED 100, Dubai express within 4 hours (AED 25), worldwide delivery quoted on request with duties and taxes quoted before payment

Source · checked 2026-10-27

Return window30 days — France (galerieslafayette.com): returns within 30 days of receipt per the help portal (search snippet; page not directly readable); in-store return possible via Click & Collect

Source · checked 2026-10-27

Refund timing & typeRefund within 14 days after the parcel is received (search snippet of the help portal)

Source · checked 2026-10-27

AuthenticityMarketplace — verified sellers: Online shop runs a marketplace open only to listed professional partner sellers under a partnership contract (terms dated Nov 2020); also sells…

“Le service de la marketplace des Galeries Lafayette n'est accessible qu'aux seuls vendeurs professionnels préalablement référencés et ayant signé avec les Galeries Lafayette un contrat de partenariat commercial.”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, Apple Pay, PayPal, Gift card

“Moyens de paiement acceptés … les cartes bancaires (Visa, Mastercard, Amex), la carte Galeries Lafayette Mastercard, la carte Mille et une listes, Apple Pay, PayPal, Floa 3x, les bons d'achat et les cartes cadeaux”

Source · checked 2026-11-05

Public review rating3.7 / 5

1,798 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Delivery times · Express delivery · Duties & taxes · Return cost · Return method · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersParis, France
FoundedNot stated
OwnershipGroupe Galeries Lafayette

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%67

3.7/5 across 1,798 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%81

30-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.7
1,798 reviews
Trustpilot

German view of the profile showed 3.8 from 1,847 reviews Trustpilot profile: France. · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot (France) reviews checked 2026-10-27
https://www.trustpilot.com/review/www.galerieslafayette.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Galeries_Lafayette

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