Marketplace · United States

Grailed

grailed.com

Marketplace / ResaleUnited StatesStore profile only: score excludes price#55 of 77 big storesRank #122 of 157Weak · 2.3/5

Grailed is a resale and marketplace platform based in New York, USA. Reputation score 45/100 (weak).

Store profile only: score excludes price. Grailed is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

No standard returnsResale: fees apply2.9★ from 3,028 reviews

Delivery timesSellers must add tracking and ship within 7 calendar days (standard) or 2 business days (expedited); late standard orders are cancelled and refunded

Source · checked 2026-10-27

Ships toSupports international buyers and sellers; accounts may need government-ID verification (Persona)

Source · checked 2026-10-27

Duties & taxesVaries by country: Terms: checkout total may include taxes and customs duties, but carriers may require additional customs duties after checkout (Grailed may not be…

“the total charge for any purchase … may include shipping fees, state and local sales tax, other taxes and customs duties. … shipping providers may require you to pay additional customs duties and provide personal…”

Source · checked 2026-11-05

Return windowPurchase Protection: report inauthentic, materially different or wrong items within 3 calendar days of delivery; Support can arrange a return label and refund. Grailed Verified is not a guarantee of authenticity

Source · checked 2026-10-27

AuthenticityBuyer protection only: Peer-to-peer marketplace; Grailed moderators only digitally verify some listings ('Not all Products are digitally verified'), no in-hand…

“Not all Products are digitally verified. Our digital Product verification process, where applicable, is independently conducted by Grailed moderators. … If the Product you receive is not as described on the Services,…”

Source · checked 2026-11-05

Payment optionsCredit card, PayPal

“Please note that we use third-party payment processors, including Stripe, PayPal, and Apple Payments to process credit card payments.”

Source · checked 2026-11-05

Fees (resale)Free for buyers. Sellers pay 9% on sales of $120+ and 6% (minimum $1.99) under $120 for sales from 20 May 2026, plus payment processing

Source · checked 2026-10-27

Public review rating2.9 / 5

3,028 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Return cost · Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersNew York, USA

FoundedNot stated

OwnershipGOAT Group (acquired 2022)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.