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Luxury · Italy

Gucci

gucci.com

Visit gucci.comAll stores
LuxuryItalyStore profile only: score excludes price#31 of 77 big storesRank #71 of 157Fair · 2.7/5

Gucci is a luxury and designer brand e-store based in Florence, Italy, founded in 1921. Reputation score 53/100 (fair).

53
Store profile only: score excludes price. Gucci is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDomestic only1.8★ from 1,741 reviews
Delivery timesUS: Standard free 1–5 days, Next Business Day $25, Collect in Store free (1–2 business days). Europe: Express free, 1–2 business days (UAE 2–3; Kuwait, Qatar, Saudi Arabia and remote areas 3–4)

Source · checked 2026-10-27

Express deliveryUS Next Business Day $25 (order by 4pm EST); Europe Saturday delivery €20/£15

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdStandard delivery free (US site); Express free (Europe site)

Source · checked 2026-10-27

Ships toCountry-site model: items bought on the US site ship only within the US (incl. Alaska, Hawaii, Puerto Rico); to ship abroad, shop that country’s Gucci site

Source · checked 2026-10-27

Return window30 days — 30 days from delivery; original condition with tags; made-to-order, personalised and some intimate items are final sale. Purchases made on a country site cannot be returned internationally (exchange only)

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Gucci)

Source · checked 2026-11-04

Public review rating1.8 / 5

1,741 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Duties & taxes · Return method · Refund timing & type · Payment options · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersFlorence, Italy
Founded1921
OwnershipKering

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%26

2.0/5 across 1,685 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.8/5 from 1,741 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.8
1,741 reviews
Trustpilot

Unclaimed profile. · checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.gucci.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Gucci
Returns policy checked 2026-10-27
https://www.gucci.com/us/en/st/faq
Shipping cost checked 2026-10-27
https://www.gucci.com/us/en/st/contact-us
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.gucci.com

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