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Luxury · United Kingdom

Harrods

harrods.com

Visit harrods.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#15 of 77 big storesRank #21 of 157Strong · 3.3/5

Harrods is a luxury and designer department store based in London, UK, founded in 1849. Reputation score 66/100 (strong).

66
Store profile only: score excludes price. Harrods is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns14-day returnsFree-shipping thresholdBNPL: Klarna (UK Pay in 3, US Pay in 4)4.1★ from 5,805 reviews
Delivery times2-4 business days (Standard, UK (GBP 5.95, free over GBP 100); international is standard only)

“Estimated delivery in 2-4 business days”

Source · checked 2026-11-05

Shipping cost & free-shipping thresholdNo free-delivery threshold stated; international delivery charge shown at checkout (e.g. $30 to the US, €25 to Europe)

Source · checked 2026-10-27

Ships toShips internationally (DHL) to the USA, Hong Kong, Europe, the Middle East and the rest of the world; not currently to Turkey, Canary Islands, Ukraine, Russia, Belarus, Afghanistan, North Korea, DR Congo, Mali, Niger, Somalia or Chile; charges and timing at checkout

Source · checked 2026-10-27

Duties & taxesVaries by country: Duties and taxes included in the price wherever possible, otherwise calculated and shown at checkout; on some destinations (DAP) they are paid to…

“In instances where this is not feasible, the applicable charges will be calculated and shown at checkout. … These will instead be payable by you, directly to our carrier, in order to release your parcel from Customs.”

Source · checked 2026-11-05

Return window14 days — 14 days from delivery, unused and in original condition; returns free worldwide but original delivery charge is not refunded; duties paid at checkout are refunded, duties paid at destination are not

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Buy now, pay laterKlarna (UK Pay in 3, US Pay in 4)

Source · checked 2026-10-27

Public review rating4.1 / 5

5,805 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Return method · Refund timing & type · Authenticity · Payment options · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersLondon, UK
Founded1849
OwnershipQatar Investment Authority (Harrods Group)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%77

4.1/5 across 5,805 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • Buy now, pay later: Klarna (UK Pay in 3, US Pay in 4)

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.1
5,805 reviews
Trustpilot

· checked 2026-10-27 · Open profile

5★62%
4★–
3★–
2★–
1★30%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.harrods.com
Returns policy checked 2026-10-27
https://www.harrods.com/en-gb/c/faqs/returns
Shipping policy checked 2026-10-27
https://www.harrods.com/en-gb/c/faqs/delivery
Delivery times checked 2026-11-05
https://www.harrods.com/en-gb/c/faqs/delivery
Duties & taxes checked 2026-11-05
https://www.harrods.com/en-us/c/faqs/delivery

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