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Luxury · France

Hermès

hermes.com

Visit hermes.comAll stores
LuxuryFranceStore profile only: score excludes price#32 of 77 big storesRank #73 of 157Fair · 2.7/5Provisional: 31% of score data available

Hermès is a luxury and designer brand e-store based in Paris, France, founded in 1837. Reputation score 53/100 (fair).

53
Store profile only: score excludes price. Hermès is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsDomestic onlyApple Pay1.4★ from 1,037 reviews
Delivery times1–10 business days (Ground, US; once in transit (ships within 2 business days))

“Ground: Orders will ship within two business days from the date placed. Allow one to ten business days for delivery once in transit.”

Source · checked 2026-11-05

Ships toCountry-site model: the US site ships only within the US; UK site only within the UK; Australia/New Zealand site serves both; Netherlands site serves eligible European countries plus Switzerland and Norway

Source · checked 2026-10-27

Duties & taxesNot applicable: Ships within the US only (US site: continental US, Alaska, Hawaii); other countries use local Hermès sites

“Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the…”

Source · checked 2026-11-05

Return window30 days — US: refunds and exchanges within 30 days; UK: refunds within 14 days, exchanges within 30 days; personalised items generally not returnable

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Hermès)

Source · checked 2026-11-04

Payment optionsVisa, Mastercard, American Express, Diners Club, JCB, Discover, UnionPay, PayPal, Apple Pay

“You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover®, Accel®, Pulse®, Nyce®, Star® and China Union Pay®. … Payments via…”

Source · checked 2026-11-05

Public review rating1.4 / 5

1,037 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersParis, France
Founded1837
OwnershipHermès International (listed)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

Reviews n/aPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviewsn/a

No sourced data yet; excluded from the score.

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%0

domestic only

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.4/5 from 1,037 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.4
1,037 reviews
Trustpilot

Profile 'Hermès International' for www.hermes.com. · checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Hermès
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.hermes.com

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