Luxury · Canada

Holt Renfrew

holtrenfrew.com

LuxuryCanadaStore profile only: score excludes price#50 of 77 big storesRank #114 of 157Weak · 2.4/5Provisional: 50% of score data available

Holt Renfrew is a luxury and designer department store based in Toronto, Canada, founded in 1837. Reputation score 47/100 (weak).

Store profile only: score excludes price. Holt Renfrew is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free-shipping thresholdExpress deliveryDomestic only30-day returnsAuthorised retailer2.2★ from 53 reviews

Delivery times3–7 business days (Standard Ground, Canada (plus processing time))

“Standard Ground | 3-7 business days* | Purchases over $250 (before taxes and shipping) when signed in to a Holt Renfrew account: FREE”

Source · checked 2026-11-05

Express deliveryExpress delivery $25 (Canada)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree over C$250 when signed in (otherwise $10 standard, $25 express)

Source · checked 2026-10-27

Ships toShips within Canada

Source · checked 2026-10-27

Duties & taxesNot applicable: Ships within Canada only

“only able to ship to addresses within Canada”

Source · checked 2026-11-05

Return window30 days — Regular-priced items: 30 days from order date (plus shipping time); sale items 14 days; final-sale items not returnable

“may be returned for refund within 30 days of the order date”

Source · checked 2026-11-05

Refund timing & typeRefunds issued after Holt Renfrew receives the item, typically 5–10 business days plus 3–5 days for the card to post; returns by mail or in store

Source · checked 2026-10-27

AuthenticityAuthorised retailer: States it is an authorized online distributor for all items sold on its site

“Holt Renfrew is an authorized online distributor for all items sold on www.holtrenfrew.com.”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, Discover, American Express, Alipay, WeChat Pay

“We currently accept Visa, MasterCard, Discover and American Express credit cards as well as Alipay, WeChat Pay, and Visa Debit for HoltRenfrew.com orders.”

Source · checked 2026-11-05

Public review rating2.2 / 5

53 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return cost · Return method · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersToronto, Canada

Founded1837

OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.