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Luxury · Hong Kong

Lane Crawford

lanecrawford.com

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LuxuryHong KongStore profile only: score excludes price#39 of 77 big storesRank #86 of 157Fair · 2.5/5

Lane Crawford is a luxury and designer department store based in Hong Kong, founded in 1850. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. Lane Crawford is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Duties includedFree returns7-day returns1.9★ from 19 reviews
Delivery timesOther destinations 3-5 working days (US shipments suspended)

Source · checked 2026-11-02

Ships toShopping bag shows “tax & duties incl.”; shipments to the US and South Korea suspended per site notice when checked

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window7 days — from purchase; complimentary collection service (SF Express in HK/China, DHL elsewhere); sellable condition with original packaging; sale/discounted…

“Ordered items may be returned or exchanged within 7 days of purchase, provided that: … Within 7 days of purchasing your order, you may return any item(s) by using our complimentary collection service, or drop off at…”

Source · checked 2026-11-05

Return costFree returns

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, Google Pay, Alipay, WeChat Pay, UnionPay

Source · checked 2026-10-27

Customer servicephone, email · Customer Care Mon–Sat 10:00–20:00 (Hong Kong)

Source · checked 2026-10-27

Public review rating1.9 / 5

19 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Return method · Refund timing & type · Authenticity · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersHong Kong
Founded1850
OwnershipThe Lane Crawford Joyce Group (Jennifer Woo, Chairman and CEO)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturns n/aAuthenticity n/aPayment
Reviews 30%45

1.9/5 across 19 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%15

ships internationally

Duties 10%100

Duties and taxes included at checkout (DDP)

Returnsn/a

No sourced data yet; excluded from the score.

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%60

Payment options found on the store’s pages: Visa, Mastercard, American Express, Google Pay, Alipay, WeChat Pay, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Duties and taxes included at checkout (DDP)

Cons

  • Weak public reviews: 1.9/5 from 19 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.9
19 reviews
Trustpilot

Very small sample (19 reviews) · checked 2026-10-27 · Open profile

5★32%
4★–
3★–
2★–
1★42%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.lanecrawford.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Lane_Crawford
Store page (read automatically): payments checked 2026-10-27
https://lanecrawford.com/info/help/help-and-info/

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