Streetwear · United States

New Balance

newbalance.com

StreetwearUnited StatesStore profile only: score excludes price#59 of 77 big storesRank #130 of 157Weak · 2.1/5

New Balance is a sneaker and streetwear brand e-store based in Boston, USA, founded in 1906. Reputation score 43/100 (weak).

Store profile only: score excludes price. New Balance is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-04). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returns1.4★ from 1,526 reviews

Delivery timesDelivery dates are estimated at checkout; orders ship via UPS, Monday–Friday, with Saturday delivery in the UK

Source · checked 2026-10-27

Return window30 days — Within 30 days; shoes in the original box; prepaid UPS return label

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Refund timing & typeRefund to the original payment method, 5–10 working days after approval

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (New Balance)

Source · checked 2026-11-04

Public review rating1.4 / 5

1,526 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Ships to · Duties & taxes · Return method · Payment options · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersBoston, USA

Founded1906

OwnershipPrivately held

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.