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Luxury · United Arab Emirates

Ounass

ounass.ae

Visit ounass.aeAll stores
LuxuryUnited Arab EmiratesStore profile only: score excludes price#23 of 77 big storesRank #38 of 157Fair · 3.0/5

Ounass is a luxury and designer retailer based in Dubai, UAE, founded in 2016. Reputation score 61/100 (fair).

61
Store profile only: score excludes price. Ounass is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsDuties includedFree-shipping thresholdExpress deliveryBNPL: Tabby, Tamara, TalyApple Pay1.7★ from 203 reviews
Delivery timesNext day (Standard, UAE (Dubai and main emirates; 25 AED, free over 500 AED); same-day and 2-hour options in Dubai; other UAE…)

“Dubai Addresses Within 2 hours 8:00 PM 50 AED Free Same Day 8:00 PM 35 AED Free Next Day - 25 AED Free … Other UAE Addresses Between 1-6 UAE working days - 25 AED Free”

Source · checked 2026-11-05

Express deliveryai and Kuwait, same-day delivery in select cities, and 3-hour delivery in Riyadh, Ounass provides an exceptiona

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree delivery for orders of AED 500 and above (UAE)

Source · checked 2026-10-27

Ships toOunass FAQ: Ounass covers all duties and customs taxes

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window30 days — “No questions asked” returns for any reason within 30 days of delivery, free of charge; items unused with tags

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Payment optionsVisa, Mastercard, American Express, PayPal, Apple Pay, Tabby, Tamara, UnionPay, Cash on delivery

Source · checked 2026-10-27

Buy now, pay laterTabby, Tamara, Taly, Deema

Source · checked 2026-10-27

Price match / adjustmentMentioned on the store’s help pages

Source · checked 2026-10-27

Customer servicephone, whatsapp, email · Customer Care 10am–10pm, 7 days a week; WhatsApp for instant support

Source · checked 2026-10-27

Packaging & giftingGift packaging or message mentioned

Source · checked 2026-10-27

SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating1.7 / 5

203 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return method · Refund timing & type · Authenticity · Loyalty / first-order offer

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersDubai, UAE
Founded2016
OwnershipAl Tayer Group (per search snapshot)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%22

1.7/5 across 203 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%70

free-shipping terms published; ships internationally; express option

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%100

Payment options found on the store’s pages: Visa, Mastercard, American Express, PayPal, Apple Pay, Tabby, Tamara, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window
  • Duties and taxes included at checkout (DDP)
  • Buy now, pay later: Tabby, Tamara, Taly

Cons

  • Weak public reviews: 1.7/5 from 203 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
203 reviews
Trustpilot

UAE profile; complaints: faulty items, returns, delivery · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/ounass.ae
Returns policy checked 2026-10-27
https://www.ounass.ae/content/online-returns
Shipping policy checked 2026-10-27
https://www.ounass.ae/content/shipping-and-delivery
Customer service checked 2026-10-27
https://www.ounass.ae/contact-us
Store page (read automatically): payments checked 2026-10-27
https://ounass.ae/content/faq
Store page (read automatically): express checked 2026-10-27
https://ounass.ae/curated-for-all/affiliate-partnership
Store page (read automatically): free ship text checked 2026-10-27
https://ounass.ae/content/shipping-and-delivery
Store page (read automatically): price match checked 2026-10-27
https://ounass.ae/

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