Contemporary · Australia

Parlour X

parlourx.com

ContemporaryAustraliaRank #42 of 157Fair · 3.0/5

Parlour X is a contemporary multi-brand retailer based in Australia. Reputation score 60/100 (fair).

60

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

14-day returnsFree-shipping thresholdExpress deliveryShips worldwideBNPL: AfterpayAuthorised retailer3.4★ from 3 reviews
Delivery timesAU: 1–3 days; Worldwide: 3–5 days

Source · checked 2026-10-27

Express deliveryery is via DHL Express and should take approximately 3-5 working days. “Working day” means a day that commercial banks

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdfree shipping for orders over $400AUD shipping within Australia via Australia Express Pos

Source · checked 2026-10-27

Ships toWorldwide

Source · checked 2026-10-27

Duties & taxesPaid by the buyer on delivery (DAP): International DHL shipping fee excludes import duties/taxes

Source · checked 2026-11-02

Return window14 days — Read automatically from the store’s returns page

Source · checked 2026-10-27

Refund timing & typeexchanges permitted. For refund: Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have b

Source · checked 2026-10-27

AuthenticityAuthorised retailer: About page: authorised to represent brands incl. Balenciaga, Bottega Veneta, Saint Laurent, Valentino; T&Cs also guarantee the authenticity of every…

“ParlourX.com was established in 2009 and until recently, the only multi-brand luxury fashion e-commerce retailer in Australia authorised to represent brands including Balenciaga , Bottega Veneta , Chloé , Comme des…”

Source · checked 2026-11-05

Payment optionsAfterpay

Source · checked 2026-10-27

Buy now, pay laterAfterpay

Source · checked 2026-10-27

Customer service[email protected] · 02 9331 0999 · Monday-Saturday: 10am-6pm · Live chat

Source · checked 2026-11-02

Loyalty / first-order offerMentioned on the store’s pages

Source · checked 2026-10-27

Public review rating3.4 / 5

3 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return cost · Return method · Price match / adjustment · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersAustralia
FoundedNot stated
OwnershipNot stated

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared68
Live offers68
Cheapest on29% of items
Average saving-11.3% vs others
Brands12
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDuties n/aReturnsAuthenticity n/aPayment
Reviews 30%62

3.4/5 across 3 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%59

Cheapest on 62% of matched items; average 3.9% vs other stores

Delivery 10%100

free-shipping terms published; ships widely; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%58

14-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%20

Payment options found on the store’s pages: Afterpay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Cheapest on 62% of the items we match

Cons

  • Very few public reviews (3 on Trustpilot), so the rating is not reliable

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.4
3 reviews
Trustpilot

Separate .com.au profile: 2.9 from 8 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/parlourx.com
Returns policy checked 2026-10-27
https://parlourx.com/pages/returns-policy
Store page (read automatically): delivery time checked 2026-10-27
https://parlourx.com/pages/delivery
Store page (read automatically): loyalty checked 2026-10-27
https://parlourx.com/pages/our-story-1
Duties & taxes checked 2026-11-02
https://www.parlourx.com/pages/delivery
Delivery times checked 2026-11-02
https://www.parlourx.com/pages/delivery
Customer service checked 2026-11-02
https://www.parlourx.com/pages/contact
Authenticity checked 2026-11-05
https://www.parlourx.com/pages/about-us