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Luxury · United Kingdom

Selfridges

selfridges.com

Visit selfridges.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#36 of 77 big storesRank #83 of 157Fair · 2.5/5

Selfridges is a luxury and designer department store based in London, UK, founded in 1909. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. Selfridges is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns14-day returnsDuties includedFree-shipping thresholdBNPL: Klarna1.8★ from 3,722 reviews
Delivery timeswithin 5 working days (Standard, UK (GBP 6.95; free over GBP 150); Next Day also offered)

“Monday to Friday, within 5 working days”

Source · checked 2026-11-05

Shipping cost & free-shipping thresholdUS and Middle East: free delivery from $300 with code USDFREEDEL; Selfridges Plus Global free delivery above £100 in listed countries, £300 elsewhere

Source · checked 2026-10-27

Ships toDelivers to 130 countries and regions; aims to include import taxes and duties in the checkout price (local restrictions can mean charges may still apply). Non-EU orders generally have UK VAT deducted and local duties added

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window14 days — Returns generally due within 14 days; complimentary returns; duties and taxes are usually not refunded

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Buy now, pay laterKlarna

Source · checked 2026-10-27

Customer serviceemail, phone · UK 0800 123 400; overseas +44 (0)20 7160 6222

Source · checked 2026-10-27

Loyalty / first-order offerMentioned on the store’s pages

Source · checked 2026-10-27

Packaging & giftingGift packaging or message mentioned

Source · checked 2026-10-27

Public review rating1.8 / 5

3,722 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Return method · Refund timing & type · Authenticity · Payment options · Price match / adjustment · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersLondon, UK
Founded1909
OwnershipSelfridges Group

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%20

1.8/5 across 3,722 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • Duties and taxes included at checkout (DDP)
  • Buy now, pay later: Klarna

Cons

  • Weak public reviews: 1.8/5 from 3,722 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.8
3,722 reviews
Trustpilot

Complaints: service, orders, returns, refunds · checked 2026-10-27 · Open profile

5★–
4★–
3★–
2★–
1★79%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.selfridges.com
Returns policy checked 2026-10-27
https://www.selfridges.com/US/en/info/returns/
Store page (read automatically): loyalty checked 2026-10-27
https://selfridges.com/
Customer service checked 2026-11-02
https://www.selfridges.com/AE/en/info/contact-us/

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