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Luxury · Canada

SSENSE

ssense.com

Visit ssense.comAll stores
LuxuryCanada#7 of 77 big storesRank #9 of 157Strong · 3.5/5

SSENSE is a luxury and designer retailer based in Montreal, Canada, founded in 2003. Reputation score 70/100 (strong).

70

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Customer pays returns30-day returnsDuties includedFree-shipping thresholdExpress delivery4.1★ from 52,826 reviews
Delivery timesThreshold United States Express (2-3 days) Full-price $100 USD $14 USD Other $300 USD Restricted N/A

Source · checked 2026-10-27

Express deliveryUnited States Express (2-3 days) Full-price $100 USD $14 USD Other $300 USD Restr

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdfree shipping eligibility mentioned above and that don't include restricted products are still eligib

Source · checked 2026-10-27

Ships toShips to 40+ countries; duties and taxes included (DDP) where stated at checkout, otherwise DDU. US orders are sold DDP; Canadian orders have no duties

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window30 days — Request within 30 calendar days of delivery; original condition and packaging with SSENSE tags; no direct exchanges. Return shipping is covered in the US, Canada and Japan; elsewhere the customer pays. Final-sale items and shipping fees are not refunded

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Return methodPrepaid return label

Source · checked 2026-10-27

Refund timing & typeRefund to the original payment method; confirmation within about 5 business days of the parcel reaching the warehouse

Source · checked 2026-10-27

Payment optionsMastercard, Visa, PayPal, Alipay

Source · checked 2026-11-02

Buy now, pay laterKlarna

Source · checked 2026-11-02

Customer service[email protected] · 1-877-637-6002 · Monday to Friday, 9 AM to 8 PM (EST) and Saturday, 9 AM to 5 PM (EST)

Source · checked 2026-11-02

Public review rating4.1 / 5

52,826 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Authenticity · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMontreal, Canada
Founded2003
OwnershipAtallah family (founder-led buy-out of parent Groupe Atallah, closed 13 Feb 2026)

Source

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared245
Live offers245
Cheapest on21% of items
Average saving-11.6% vs others
Brands39
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%78

4.1/5 across 52,781 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%42

Cheapest on 44% of matched items; average -0.2% vs other stores

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%76

30-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Duties and taxes included at checkout (DDP)

Cons

  • Customer pays return shipping
  • Entered CCAA creditor protection 12 Sep 2025; founders bought the company back, closing Feb 2026

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.1
52,826 reviews
Trustpilot

· checked 2026-11-05 · Open profile

Notable press.

Entered CCAA creditor protection 12 Sep 2025; founders bought the company back, closing Feb 2026 Source

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.ssense.com
Shipping policy checked 2026-10-27
https://www.ssense.com/en-us/customer-service/faq
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.ssense.com

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