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Luxury · Italy

The Double F

thedoublef.com

Visit thedoublef.comAll stores
LuxuryItalyRank #7 of 157Strong · 3.5/5

The Double F is a luxury and designer retailer based in Milan, Italy, founded in 2017. Reputation score 70/100 (strong).

70

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

14-day returnsDuties includedAuthorised retailer4.6★ from 6,364 reviews
Delivery timesDHL Monday–Friday; orders handled within 48 working hours; cost and timing shown at checkout

Source · checked 2026-10-27

Ships toShips worldwide via DHL; no customs duties in the EU; duties and taxes included for the US, UK, Hong Kong, Switzerland, Australia, Taiwan, Canada, South Korea, Japan, UAE, Malaysia and Saudi Arabia

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window14 days — Within 14 days; courier returns may cost a country-based fee, boutique returns are free

Source · checked 2026-10-27

Return costFlat fee deducted

Source · checked 2026-10-27

AuthenticityAuthorised retailer: FAQ (EU site): items original and authentic; authorised reseller of all brands online; part of the Folli Follie group

“TheDoubleF is an authorized reseller of all brands available online.”

Source · checked 2026-11-05

Payment optionsAmerican Express, Mastercard, Visa, Diners, PayPal, Apple Pay, Google Pay, UnionPay, Alipay, WeChat, iDEAL, JCB, Cash on delivery (Italy)

Source · checked 2026-11-02

Buy now, pay laterKlarna, Scalapay

Source · checked 2026-11-02

Customer service[email protected] · 800 74 40 90 (Italy landline) / +39 02 87189530 · Live chat

Source · checked 2026-11-02

SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating4.6 / 5

6,364 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Return method · Refund timing & type · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMilan, Italy
Founded2017
OwnershipFolli Follie Group

Source

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared1,126
Live offers1,126
Cheapest on81% of items
Average saving+0.3% vs others
Brands115
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%90

4.6/5 across 5,669 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%70

Cheapest on 89% of matched items; average 0.8% vs other stores

Delivery 10%35

ships internationally; delivery times stated

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%56

14-day window; returns cost: flat fee deducted

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.6/5 from 6,364 Trustpilot reviews
  • Cheapest on 89% of the items we match
  • Duties and taxes included at checkout (DDP)

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.6
6,364 reviews
Trustpilot

· checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.thedoublef.com
Shipping policy checked 2026-10-27
https://www.thedoublef.com/en-us/pages/shipping
Store page (read automatically): sustainability checked 2026-10-27
https://www.thedoublef.com/
Payment methods checked 2026-11-02
https://www.thedoublef.com/it-it/pages/pagamenti
Customer service checked 2026-11-02
https://www.thedoublef.com/it-it/pages/faq
Authenticity checked 2026-11-05
https://www.thedoublef.com/en-eu/pages/faq
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.thedoublef.com

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