ASOS
asos.com
ASOS is a contemporary multi-brand retailer based in London, UK, founded in 2000. Reputation score 41/100 (weak).
What shoppers should know.
Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-02). “Not stated by store” means we did not find it on the store’s own pages; we never guess.
Source · checked 2026-11-02
Source · checked 2026-10-27
Source · checked 2026-11-02
Source · checked 2026-10-27
Source · checked 2026-10-27
192,273 reviews on Trustpilot, checked 2026-10-27
Express delivery · Ships to · Return cost · Return method · Refund timing & type · Authenticity · Payment options · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability
We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.
About the company.
Score breakdown.
Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.
The summary.
Written automatically from the facts on this page only; nothing else is added.
Pros
- Buy now, pay later: Klarna
Cons
- Weak public reviews: 1.6/5 from 192,273 Trustpilot reviews
Public reviews.
Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.
3,887 reviews in last 12 months · checked 2026-10-27 · Open profile
Sources & check dates.
Public pages we read. Nothing on this page is estimated.
https://www.asos.com/customer-care/returns-refunds/what-is-your-returns-policy
https://www.asos.com/customer-care/delivery/how-does-the-asos-delivery-service-work/