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Luxury · France

Balenciaga

balenciaga.com

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LuxuryFranceStore profile only: score excludes price#35 of 77 big storesRank #80 of 157Fair · 2.6/5

Balenciaga is a luxury and designer brand e-store based in Paris, France, founded in 1919. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. Balenciaga is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDomestic only1.7★ from 424 reviews
Delivery timesUS: Standard free (typically 1–3 business days, up to 7 if transferred from Europe); Next Business Day $20 (free over $3,000)

Source · checked 2026-10-27

Express deliveryNext Business Day $20 (free over $3,000)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree standard shipping (US)

Source · checked 2026-10-27

Ships toCountry-site model: US site serves US addresses; other countries use their local Balenciaga site

Source · checked 2026-10-27

Duties & taxesNot applicable: US site ships within the US only (orders must ship to the country of the Balenciaga site used); other countries use their local site

“The country of your delivery address must match the Balenciaga.com locale used to place your order. For example, orders placed on the US version of Balenciaga.com, must ship within the United States and cannot ship to…”

Source · checked 2026-11-05

Return window30 days — Free for eligible online purchases postmarked within 30 days of delivery; unused, undamaged, with original tags and accessories

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Balenciaga)

Source · checked 2026-11-04

Payment optionsVisa, Mastercard, American Express, Discover, Apple Pay, PayPal

Source · checked 2026-11-02

Customer service+44 20 33 18 60 32 · Mon-Sat 9:30am - 7pm

Source · checked 2026-11-02

Public review rating1.7 / 5

424 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersParis, France
Founded1919
OwnershipKering

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%20

1.7/5 across 424 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.7/5 from 424 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
424 reviews
Trustpilot

Regional views show 405–424 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/balenciaga.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Balenciaga
Payment methods checked 2026-11-02
https://www.balenciaga.com/en-ae/faq
Customer service checked 2026-11-02
https://www.balenciaga.com/en-ae/faq
Duties & taxes checked 2026-11-05
https://www.balenciaga.com/en-us/faq

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