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Luxury · United States

Bergdorf Goodman

bergdorfgoodman.com

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LuxuryUnited StatesStore profile only: score excludes price#47 of 77 big storesRank #105 of 157Weak · 2.4/5

Bergdorf Goodman is a luxury and designer department store based in New York, USA, founded in 1899. Reputation score 48/100 (weak).

48
Store profile only: score excludes price. Bergdorf Goodman is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDuties paid on delivery1.2★ from 153 reviews
Delivery times3 to 5 business days (Standard, US, counted after dispatch ($10; free over $300); Premium 2-4, Express 2-3 days)

“Standard* $10 12:00 noon CT 3 to 5 business days after shipping.”

Source · checked 2026-11-05

Express deliveryTwo-Day and Overnight shipping available (from $16 and $23)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree standard US shipping on orders of $300+

Source · checked 2026-10-27

Ships toInternational customers order through a Bergdorf Goodman associate ([email protected]) who arranges special delivery; a small price increase may apply for foreign shipments

Source · checked 2026-10-27

Duties & taxesPaid by the buyer on delivery (DDU): International orders are arranged through an associate; duties and taxes are the recipient's responsibility

“Duties and taxes will be the responsibility of the recipient.”

Source · checked 2026-11-05

Return window30 days — 30 days from receipt (CHANEL: 14 days to return); saleable condition with tags; price adjustment within 10 days on regular-price items

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Refund timing & typeFree mail returns if received within 15 days of delivery; a $9.95 fee applies after 15 days or for clearance items; free store returns within 30 days; allow 10–14 days for processing

Source · checked 2026-10-27

Payment optionsVisa, Mastercard, American Express, Diners Club, Discover

“BergdorfGoodman.com accepts the following payment types for online purchases … American Express, Visa, MasterCard, Diners Club, Discover”

Source · checked 2026-11-05

Price match / adjustmentPrice adjustments within 10 days of purchase for regular-price merchandise

Source · checked 2026-10-27

Customer servicephone, email · Phone 1-888-774-2424; international concierge [email protected]

Source · checked 2026-10-27

Public review rating1.2 / 5

153 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return method · Authenticity · Buy now, pay later · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersNew York, USA
Founded1899
OwnershipExemplar Luxury Group (formerly Saks Global)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%13

1.2/5 across 153 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%70

free-shipping terms published; ships internationally; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.2/5 from 153 Trustpilot reviews
  • Part of the Saks Global Chapter 11 case (Jan–Jun 2026); parent renamed Exemplar Luxury Group on exit

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.2
153 reviews
Trustpilot

89% one-star; only 17 reviews in the last 12 months · checked 2026-10-27 · Open profile

5★–
4★–
3★–
2★–
1★89%

Notable press.

Part of the Saks Global Chapter 11 case (Jan–Jun 2026); parent renamed Exemplar Luxury Group on exit Source

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Payment methods checked 2026-11-05
https://assistance.bergdorfgoodman.com/shop

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