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Luxury · United States

H.Lorenzo

hlorenzo.com

Visit hlorenzo.comAll stores
LuxuryUnited StatesRank #104 of 157Weak · 2.4/5

H.Lorenzo is a luxury and designer retailer based in United States. Reputation score 48/100 (weak).

48

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-04). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Customer pays returns7-day returnsFree-shipping thresholdExpress delivery3.2★ from 35 reviews
Delivery timesOrders processed within two business days

Source · checked 2026-10-27

Express deliveryInternational express $60

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree US ground over $100 (excl. Nike releases), otherwise $5; international free over $500, else $25 standard / $60 express

Source · checked 2026-10-27

Duties & taxesPaid by the buyer on delivery (DAP): We are unable to accept rejected packages and the relevant duties must be paid by the customer to receive the package.

Source · checked 2026-11-04

Return window7 days — Request within 7 days of delivery and receive within 10; authorised, unused, original packaging; original shipping not refunded

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Payment optionsAmerican Express, Visa, Mastercard, PayPal

We currently accept payment by Amex,Visa, MasterCard and PayPal.

Source · checked 2026-11-04

Customer service213-387-2206 · Monday-Friday 10:00 am - 4:00 pm · Live chat

Source · checked 2026-11-02

Public review rating3.2 / 5

35 reviews on Yelp (boutique), checked 2026-10-27

Not stated by store

Ships to · Return method · Refund timing & type · Authenticity · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersUnited States
FoundedNot stated
OwnershipNot stated

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared149
Live offers149
Cheapest on29% of items
Average saving-12.3% vs others
Brands37
Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%58

3.2/5 across 35 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%21

Cheapest on 34% of matched items; average -16.3% vs other stores

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%33

7-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Mixed public reviews: 3.2/5 from 35 Yelp (boutique) reviews
  • Customer pays return shipping

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.2
35 reviews
Yelp (boutique)

No Trustpilot rating; Yelp rating is for the physical store Rating of the physical boutique on Yelp, not of the online store. · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Yelp (store) reviews checked 2026-10-27
https://www.yelp.com/biz/h-lorenzo-west-hollywood
Returns policy checked 2026-10-27
https://www.hlorenzo.com/pages/returns
Shipping policy checked 2026-10-27
https://www.hlorenzo.com/pages/shipping-delivery
Store page (read automatically): free ship text checked 2026-10-27
https://hlorenzo.com/pages/hlorenzo_flagship
Store page (read automatically): return days checked 2026-10-27
https://hlorenzo.com/pages/returns
Customer service checked 2026-11-02
https://www.hlorenzo.com/pages/contact
Payment methods checked 2026-11-04
https://www.hlorenzo.com/pages/terms-conditions
Duties & taxes checked 2026-11-04
https://www.hlorenzo.com/pages/terms-conditions

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