Contemporary · United States

Carbon38

carbon38.com

ContemporaryUnited StatesRank #128 of 157Weak · 2.2/5Provisional: 30% of score data available

Carbon38 is a contemporary multi-brand retailer based in Culver City, USA, founded in 2012. Reputation score 43/100 (weak).

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

30-day returnsApple Pay2.0★ from 464 reviews

Delivery times6–10 business days (Economy (standard, free over $199), contiguous US; Economy Select 3–4 days, Expedited 2 days)

“For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center.”

Source · checked 2026-11-05

Duties & taxesIncluded at checkout (DDP): International orders via Global-e; duties, taxes and customs fees calculated at checkout

Source · checked 2026-11-02

Return window30 days — 30 days from order date; mailing label provided for US returns; international returns flat $15 deducted; no exchanges; refund to original payment or…

“You have 30 days from your order date to request a return.”

Source · checked 2026-11-05

Return costReturn label provided

Source · checked 2026-11-05

Payment optionsPayPal, Apple Pay, Google Pay

“all payments must be made in U.S. dollars by PayPal or credit or debit account (or any other payment method we may authorize via the Services, including Apple Pay or Google Pay)”

Source · checked 2026-11-05

Customer service[email protected]

Source · checked 2026-11-02

Public review rating2.0 / 5

464 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Ships to · Return method · Refund timing & type · Authenticity · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersCulver City, USA

Founded2012

OwnershipBC Brands (acquired Jan 2024, with Bandier)

Source

Our own data.

Measured by FASHION DEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-28).

Products compared22

Live offers22

Cheapest on41% of items

Average saving+2.2% vs others

Brands10

Size deep links100% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

Reviews 30%27

2.0/5 across 464 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a