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Luxury · Italy

Moncler

moncler.com

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LuxuryItalyStore profile only: score excludes price#58 of 77 big storesRank #127 of 157Weak · 2.2/5

Moncler is a luxury and designer brand e-store based in Milan, Italy, founded in 1952. Reputation score 43/100 (weak).

43
Store profile only: score excludes price. Moncler is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns20-day returnsFree-shipping thresholdExpress deliveryDomestic onlyBNPL: Affirm, KlarnaApple Pay1.3★ from 583 reviews
Delivery timesUS: Express free, 1–4 working days; Next Day $30; Saturday $35; Manhattan same-day $40. UPS, signature required

Source · checked 2026-10-27

Express deliveryNext Day $30; Saturday $35; Manhattan same-day $40

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree express delivery (US)

Source · checked 2026-10-27

Ships toCountry-site model: US site delivers via UPS to US addresses; other markets use local Moncler sites

Source · checked 2026-10-27

Duties & taxesNot applicable: Delivers only to the country of the site the order is placed on (FAQ: “The delivery address of your order must match the country site in which you…

“The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.”

Source · checked 2026-11-05

Return window20 days — US: request a return within 20 days of delivery, then ship it back within 14 days; unworn, undamaged, with tags and original packaging; prepaid UPS label included

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Moncler)

Source · checked 2026-11-04

Payment optionsAmerican Express, UnionPay, Diners Club, Discover, JCB, Mastercard, Visa, Alipay, Apple Pay, Google Pay, PayPal, WeChat Pay

“all major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA are accepted … Affirm, Alipay, Apple Pay, Google Pay, Klarna, PayPal, Wechatpay”

Source · checked 2026-11-05

Buy now, pay laterAffirm, Klarna

Source · checked 2026-11-05

Customer servicephone, chat, whatsapp, email · US 1-888-320-9162

Source · checked 2026-10-27

Public review rating1.3 / 5

583 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Return method · Refund timing & type · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMilan, Italy
Founded1952
OwnershipMoncler S.p.A. (listed)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%10

1.3/5 across 583 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%77

20-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • Support by phone and live chat

Cons

  • Weak public reviews: 1.3/5 from 583 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.3
583 reviews
Trustpilot

Regional views show 522–584 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/moncler.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Moncler
Customer service checked 2026-10-27
https://www.moncler.com/en-us/client-service

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