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Luxury · France

Chanel

chanel.com

Visit chanel.comAll stores
LuxuryFranceStore profile only: score excludes price#30 of 77 big storesRank #59 of 157Fair · 2.8/5Provisional: 31% of score data available

Chanel is a luxury and designer brand e-store based in Paris, France (holding in London), founded in 1910. Reputation score 56/100 (fair).

56
Store profile only: score excludes price. Chanel is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsDomestic onlyApple Pay1.7★ from 1,043 reviews
Delivery timesSaudi Arabia: complimentary standard delivery (Jeddah and Riyadh 2–4 days, other cities 5–7); UAE Dubai: same-day delivery for orders before 1 PM; UK orders delivered to mainland UK

Source · checked 2026-10-27

Ships toOnline boutique (EU): France incl. Corsica and Monaco, Germany, Spain, Italy, Austria, Belgium, Luxembourg, Netherlands, Poland, Portugal, Finland, Denmark, Sweden, Lithuania, Latvia, Estonia, Slovakia, Romania, Croatia, Bulgaria, Slovenia; UK site: mainland UK; Indonesia site: Indonesia only

Source · checked 2026-10-27

Return window30 days — 30 days from shipment date (EU right of withdrawal); some cosmetic items cannot be returned once opened; watches and jewellery follow a separate procedure

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Chanel)

Source · checked 2026-11-04

Payment optionsVisa, Mastercard, American Express, PayPal, Apple Pay

“payment of the order shall be made by bank card (Visa, Mastercard and American Express are accepted), Paypal or Apple pay”

Source · checked 2026-11-05

Customer servicephone · EU customer care line (La Ligne de CHANEL) Mon–Sat 10h–19h Paris time in main markets, Mon–Fri elsewhere

Source · checked 2026-10-27

Public review rating1.7 / 5

1,043 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Duties & taxes · Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersParis, France (holding in London)
Founded1910
OwnershipPrivately owned by the Wertheimer family

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

Reviews n/aPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviewsn/a

No sourced data yet; excluded from the score.

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%20

domestic only; delivery times stated

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.7/5 from 1,043 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
1,043 reviews
Trustpilot

Profile for chanel.com. · checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Chanel
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.chanel.com

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