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Luxury · United Kingdom

Farfetch

farfetch.com

Visit farfetch.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#1 of 77 big storesRank #1 of 157Excellent · 4.4/5

Farfetch is a luxury and designer retailer based in London, UK, founded in 2008. Reputation score 88/100 (excellent).

88
Store profile only: score excludes price. Farfetch is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsDuties includedFree-shipping thresholdExpress deliveryBNPL: Klarna, Afterpay, TamaraApple PayAuthenticity guarantee4.2★ from 70,187 reviews
Delivery timesUSD $150 Delivery times Express delivery for most of Europe and the US : delivered within 2-4 days. Rest of the world: delivered within 3-7 days.…

Source · checked 2026-10-27

Express deliveryExpress: 2–4 days in most of Europe and the US, 3–7 days elsewhere; Standard 2–6 days in selected countries

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree standard delivery above £400 (UK), $400 (US), €300 (ES, IT, FR) and other listed thresholds

Source · checked 2026-10-27

Ships toShips to over 190 countries; duties and taxes included (DDP) for 30+ destinations incl. EU, UK, US, Canada, Australia, Japan, UAE

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window30 days — 30 days from delivery; unworn with tags; final-sale items and exchanges not accepted

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodPrepaid return label, Drop-off point

Source · checked 2026-10-27

Refund timing & typeAfter Farfetch receives and accepts the return, processing takes up to 6 calendar days; the refund to the original payment method can take up to 14 days to appear, depending on the provider

Source · checked 2026-10-27

AuthenticityGuarantee stated: All items are guaranteed authentic; stock comes from brands and partner boutiques (marketplace model)

Source · checked 2026-10-27

Payment optionsVisa, Mastercard, American Express, PayPal, Apple Pay, Klarna, Afterpay, Tamara, Alipay

Source · checked 2026-10-27

Buy now, pay laterKlarna, Afterpay, Tamara

Source · checked 2026-10-27

Customer servicephone, email · Phone Mon–Fri 8am–9pm EST (US line); email replies targeted within 24 hours

Source · checked 2026-10-27

Loyalty / first-order offerMentioned on the store’s pages

Source · checked 2026-10-27

SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating4.2 / 5

70,187 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Price match / adjustment · Packaging & gifting

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersLondon, UK
Founded2008
OwnershipCoupang (completed 30 Jan 2024)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticityPayment
Reviews 30%78

4.1/5 across 62,939 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%100

30-day window; returns cost: free

Authenticity 10%80

Explicit authenticity guarantee (stated policy, not independently verified)

Payment 5%100

Payment options found on the store’s pages: Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna, Afterpay, Tamara

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.2/5 from 70,187 Trustpilot reviews
  • Free returns
  • 30-day return window
  • Duties and taxes included at checkout (DDP)
  • Authenticity guarantee stated

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.2
70,187 reviews
Trustpilot

Profile for www.farfetch.com; page notes it was merged with other Trustpilot profiles of the company. · checked 2026-11-05 · Open profile

Notable press.

Acquired by Coupang in January 2024 (Coupang press release); also owns Browns and Stadium Goods Source

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.farfetch.com
Company facts checked 2026-10-27
https://www.aboutfarfetch.com/about/farfetch/
Returns policy checked 2026-10-27
https://www.farfetch.com/returns-and-refunds/
Shipping policy checked 2026-10-27
https://www.farfetch.com/orders-and-shipping/
Authenticity checked 2026-10-27
https://www.farfetch.com/faqs/
Customer service checked 2026-10-27
https://www.farfetch.com/contact-us/
Store page (read automatically): payments checked 2026-10-27
https://farfetch.com/faqs/
Store page (read automatically): delivery time checked 2026-10-27
https://farfetch.com/orders-and-shipping/
Store page (read automatically): refund timing checked 2026-10-27
https://farfetch.com/returns-and-refunds/
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.farfetch.com

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