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Luxury · Germany

Mytheresa

mytheresa.com

Visit mytheresa.comAll stores
LuxuryGermanyStore profile only: score excludes price#2 of 77 big storesRank #2 of 157Excellent · 4.2/5

Mytheresa is a luxury and designer retailer based in Munich, Germany, founded in 2006. Reputation score 83/100 (excellent).

83
Store profile only: score excludes price. Mytheresa is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsDuties includedFree-shipping thresholdApple PayAuthorised retailer4.6★ from 20,944 reviews
Delivery timesWorldwide Express 2-4 business days

Source · checked 2026-11-02

Shipping cost & free-shipping thresholdFree shipping on orders over $400 (US site banner)

Source · checked 2026-10-27

Ships toDelivers to over 130 countries; for US deliveries over $800 customs duties and handling fees are included in the total price

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window30 days — 30 days from receipt; shipping, insurance and handling fees are not refunded; customised items excluded

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodPrepaid return label, Drop-off point

Source · checked 2026-10-27

AuthenticityAuthorised retailer: FAQ: authorized global online retailer; products delivered directly from the brands (homepage also says 'Authentic products guaranteed')

“Mytheresa is an authorized global online retailer with the finest edit in luxury fashion and we value our close relationship with all the designers we offer. You can rest assured that all products on our website are…”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, UnionPay

Source · checked 2026-10-27

Customer servicephone, email · Customer care available 24/7 in 13 languages

Source · checked 2026-10-27

Packaging & giftingGift packaging or message mentioned

Source · checked 2026-10-27

SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating4.6 / 5

20,944 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Refund timing & type · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMunich, Germany
Founded2006
OwnershipLuxExperience B.V.

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%90

4.6/5 across 20,944 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%80

Payment options found on the store’s pages: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.6/5 from 20,944 Trustpilot reviews
  • Free returns
  • 30-day return window
  • Duties and taxes included at checkout (DDP)

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.6
20,944 reviews
Trustpilot

Praise: delivery, selection, packaging · checked 2026-10-27 · Open profile

5★85%
4★–
3★–
2★–
1★9%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.mytheresa.com
Company facts checked 2026-10-27
https://investors.luxexperience.com/
Store page (read automatically): payments checked 2026-10-27
https://mytheresa.com/us/en/customer-care/payment
Store page (read automatically): free ship text checked 2026-10-27
https://mytheresa.com/us/en/customer-care/shipping
Store page (read automatically): return method checked 2026-10-27
https://mytheresa.com/us/en/customer-care/returns-exchanges
Store page (read automatically): gift checked 2026-10-27
https://mytheresa.com/us/en/customer-care/gift-card
Store page (read automatically): sustainability checked 2026-10-27
https://mytheresa.com/us/en/customer-care

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