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Luxury · Italy

YOOX

yoox.com

Visit yoox.comAll stores
LuxuryItalyStore profile only: score excludes price#3 of 77 big storesRank #3 of 157Strong · 4.0/5

YOOX is a luxury and designer retailer based in Milan, Italy, founded in 2000. Reputation score 80/100 (strong).

80
Store profile only: score excludes price. YOOX is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

60-day returnsDuties includedFree-shipping thresholdExpress deliveryBNPL: KlarnaApple PayAuthorised retailer4.3★ from 129,441 reviews
Delivery timesUS: Standard 8–10 business days ($9.95), Express 5 business days ($14.95)

Source · checked 2026-10-27

Express deliveryUS Express 5 business days, $14.95

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdUS: free standard shipping over $350

Source · checked 2026-10-27

Ships toShips to over 100 countries (list on the YOOX countries page); duties covered by YOOX in the markets noted

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window60 days — US: 60 days from delivery (Europe/Switzerland: up to 100 days); original condition with tags; no exchanges; final-sale, vintage, underwear, swimwear, sunglasses and fragrance not returnable

Source · checked 2026-10-27

Return costFlat fee deducted

Source · checked 2026-10-27

Refund timing & typeReturn processed 3–7 business days after arrival; card refund within about 7 business days, PayPal within 24 hours; flat $9.95 return fee deducted when using the prepaid label

Source · checked 2026-10-27

AuthenticityAuthorised retailer: Customer-care FAQ; NL sales terms add that products are 'purchased by YOOX directly from fashion houses, manufacturers and dealers'; items also get…

“Yes, all of the products on YOOX are authentic, guaranteed by direct and well-established relationships with designers, manufacturers and authorized dealers.”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, PayPal, Apple Pay, Klarna

Source · checked 2026-10-27

Buy now, pay laterKlarna

Source · checked 2026-10-27

Public review rating4.3 / 5

129,441 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Return method · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMilan, Italy
Founded2000
OwnershipLuxExperience B.V. (via YNAP)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%78

4.1/5 across 123,821 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%79

60-day window; returns cost: flat fee deducted

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%90

Payment options found on the store’s pages: Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.3/5 from 129,441 Trustpilot reviews
  • 60-day return window
  • Duties and taxes included at checkout (DDP)
  • Buy now, pay later: Klarna

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.3
129,441 reviews
Trustpilot

Profile for www.yoox.com; page notes it was merged with other Trustpilot profiles of the company. · checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.yoox.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Yoox
Shipping policy checked 2026-10-27
https://www.yoox.com/us/customercare/faq
Delivery times checked 2026-10-27
https://www.yoox.com/shipping/ShippingInfo
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.yoox.com

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