Luxury · Japan

Isetan

mistore.jp

LuxuryJapanStore profile only: score excludes price#68 of 77 big storesRank #144 of 157Weak · 2.0/5Provisional: 31% of score data available

Isetan is a luxury and designer department store based in Tokyo, Japan, founded in 1886. Reputation score 41/100 (weak).

41
Store profile only: score excludes price. Isetan is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-10-27). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Customer pays returns7-day returnsDomestic only
Ships toDirect delivery is Japan-only; overseas delivery via its purchasing agent is currently suspended

Source · checked 2026-10-27

Return window7 days — Unused items with original tags and packaging; contact within 7 days of delivery; customer-initiated returns at the customer’s expense

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Public review ratingNo public rating found
Not stated by store

Delivery times · Express delivery · Shipping cost & free-shipping threshold · Duties & taxes · Return method · Refund timing & type · Authenticity · Payment options · Buy now, pay later · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersTokyo, Japan
Founded1886
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

Reviews n/aPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviewsn/a

No sourced data yet; excluded from the score.

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%0

domestic only

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%33

7-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • No public review rating found yet
  • Customer pays return shipping
  • Domestic shipping only

Public reviews.

No public review profile found yet. This store is not scored on reviews.

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Isetan