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Contemporary · United States

Shopbop

shopbop.com

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ContemporaryUnited StatesStore profile only: score excludes price#67 of 77 big storesRank #143 of 157Weak · 2.0/5

Shopbop is a contemporary multi-brand retailer based in Madison, Wisconsin, USA, founded in 1999. Reputation score 41/100 (weak).

41
Store profile only: score excludes price. Shopbop is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

15-day returnsFree-shipping threshold1.7★ from 851 reviews
Delivery times2-Day Shipping (US, free with linked Prime account (page also shows free One-Day for Prime))

“Shopbop customers who have linked their Amazon Prime accounts enjoy FREE 2-Day Shipping, member-exclusive Next-Day Shipping for only $3.99, and exclusive access to Prime-only promotions on Shopbop.”

Source · checked 2026-11-05

Shipping cost & free-shipping thresholdFree 2- and 3-day shipping; free one-day shipping and free returns with Prime

Source · checked 2026-10-27

Ships toShips internationally to about 50 countries incl. Australia, Canada, China, UK, most of the EU, Japan, South Korea, Singapore, UAE, Saudi Arabia and Mexico; full list on the international shipping terms

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP): Shopbop Global collects an Import Fees Deposit at checkout and remits import fees via designated carrier; excess refunded

Source · checked 2026-11-02

Return window15 days — Read automatically from the store’s returns page

Source · checked 2026-10-27

Refund timing & typefor credit verification. Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your…

Source · checked 2026-10-27

Payment optionsVisa, Mastercard, American Express, UnionPay

Source · checked 2026-10-27

Price match / adjustmentMentioned on the store’s help pages

Source · checked 2026-10-27

Customer servicephone, email · 1-877-SHOPBOP, English only, 24/7; email [email protected]

Source · checked 2026-10-27

Loyalty / first-order offerMentioned on the store’s pages

Source · checked 2026-10-27

SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating1.7 / 5

851 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Return cost · Return method · Authenticity · Buy now, pay later · Packaging & gifting

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMadison, Wisconsin, USA
Founded1999
OwnershipAmazon (since 2006)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment
Reviews 30%21

1.8/5 across 847 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%58

15-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%40

Payment options found on the store’s pages: Visa, Mastercard, American Express, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Weak public reviews: 1.7/5 from 851 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
851 reviews
Trustpilot

· checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.shopbop.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Shopbop
Returns policy checked 2026-10-27
https://www.shopbop.com/returns
Store page (read automatically): payments checked 2026-10-27
https://shopbop.com/
Store page (read automatically): refund timing checked 2026-10-27
https://shopbop.com/returns
Store page (read automatically): loyalty checked 2026-10-27
https://shopbop.com/ci/lp/shopbop-prime-shipping.html
Store page (read automatically): sustainability checked 2026-10-27
https://shopbop.com/ci/v2/lp/aboutus.html
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.shopbop.com

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