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Luxury · United Kingdom

Net-A-Porter

net-a-porter.com

Visit net-a-porter.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#12 of 77 big storesRank #17 of 157Strong · 3.3/5

Net-A-Porter is a luxury and designer retailer based in London, UK, founded in 2000. Reputation score 67/100 (strong).

67
Store profile only: score excludes price. Net-A-Porter is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

28-day returnsDuties includedFree-shipping thresholdBNPL: Klarna (Australia)Apple PayAuthorised retailer3.2★ from 8,697 reviews
Delivery timesUS: Express within 5 business days; UK: Standard 3–5 business days, Express 2; India 3–4; Qatar 4; Japan 5. Orders dispatched within 24 hours (48 during sales); estimates start after dispatch

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdUS standard delivery free over $400

Source · checked 2026-10-27

Ships toShips to more than 170 countries; delivery options and times by country are shown at checkout; duties and taxes included for DDP destinations

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window28 days — 28 days from delivery; free return label if dropped off within 14 days, otherwise a $9.95 + tax fee (US); exchanges carry no return fee

Source · checked 2026-10-27

Return costFlat fee deducted

Source · checked 2026-10-27

AuthenticityAuthorised retailer: Stated on its fine-jewellery & watches 'Why Buy From Us?' page, which also cites 'our guarantees of authenticity'; site blocks the page reader…

“NET‐A‐PORTER is an authorised retail partner and a certified member of the Responsible Jewellery Council.”

Source · checked 2026-11-05

Payment optionsVisa, Mastercard, American Express, Maestro, JCB, PayPal, Apple Pay

Source · checked 2026-10-27

Buy now, pay laterKlarna (Australia)

Source · checked 2026-10-27

Public review rating3.2 / 5

8,697 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Express delivery · Return method · Refund timing & type · Price match / adjustment · Customer service · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersLondon, UK
Founded2000
OwnershipLuxExperience (acquired YNAP 23 Apr 2025)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%55

3.2/5 across 8,697 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%66

28-day window; returns cost: flat fee deducted

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%90

Payment options found on the store’s pages: Visa, Mastercard, American Express, Maestro, JCB, PayPal, Apple Pay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Duties and taxes included at checkout (DDP)
  • Buy now, pay later: Klarna (Australia)

Cons

  • Mixed public reviews: 3.2/5 from 8,697 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.2
8,697 reviews
Trustpilot

Praise: selection, delivery; complaints: damage, service, returns · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.net-a-porter.com

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