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Luxury · Italy

Rinascente

rinascente.it

Visit rinascente.itAll stores
LuxuryItalyStore profile only: score excludes price#13 of 77 big storesRank #18 of 157Strong · 3.3/5

Rinascente is a luxury and designer department store based in Milan, Italy, founded in 1865. Reputation score 67/100 (strong).

67
Store profile only: score excludes price. Rinascente is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

30-day returnsDuties extraFree-shipping thresholdApple Pay4.4★ from 2,879 reviews
Delivery times3-5 working days (Standard, Italy (express 1-3 working days where offered))

“3-5 working days. Express Delivery 1-3 working days (if provided)”

Source · checked 2026-11-05

Shipping cost & free-shipping thresholdShipping charged unless an exception applies; free Italian home delivery for eligible cardholders meeting spending thresholds

Source · checked 2026-10-27

Ships toDelivery to a home address, selected Rinascente store or courier point; overseas orders: customer pays customs duties

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 14 days by law; Rinascente allows up to 30 days in total; returns by courier point, courier pickup or Rinascente store

Source · checked 2026-10-27

Payment optionsVisa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Gift card

“We accept these payment methods visa mastercard maestro amex paypal gift-card-text-active apple-pay Pay now or in 3 interest-free installments”

Source · checked 2026-11-05

Customer servicelive chat, email, phone · Daily 09:00–18:00

Source · checked 2026-10-27

Public review rating4.4 / 5

2,879 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Return cost · Return method · Refund timing & type · Authenticity · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMilan, Italy
Founded1865
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%82

4.3/5 across 3,000 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%81

30-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.4/5 from 2,879 Trustpilot reviews
  • 30-day return window
  • Support by phone and live chat

Cons

  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.4
2,879 reviews
Trustpilot

Replaces the rounded 3000. · checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.rinascente.it
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/La_Rinascente
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/www.rinascente.it

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