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Marketplace · United States

The RealReal

therealreal.com

Visit therealreal.comAll stores
Marketplace / ResaleUnited StatesStore profile only: score excludes price#14 of 77 big storesRank #19 of 157Strong · 3.3/5

The RealReal is a resale and marketplace retailer based in San Francisco, USA. Reputation score 66/100 (strong).

66
Store profile only: score excludes price. The RealReal is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-05). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

14-day returnsAuthentication processResale: fees apply3.9★ from 136,850 reviews
Delivery timesStandard (3-5 business days) $15.95

Source · checked 2026-11-04

Duties & taxesPaid by the buyer on delivery (DAP): Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.

Source · checked 2026-11-04

Return window14 days — Buyers must request a return within 14 days and ship within 21 days; many categories are final sale

Source · checked 2026-10-27

AuthenticityAuthentication process: Items authenticated by human experts plus AI/machine learning and proprietary technology; specialist appraisal for jewelry, watches and art

Source · checked 2026-10-27

Payment optionsCredit card, Gift card

“Payment Method Refund Method Refund Time Estimate Credit Card Credit Card Up to five business days* The RealReal Gift Card Site Credit** Same day return is processed”

Source · checked 2026-11-05

Customer serviceemail

Source · checked 2026-10-27

Fees (resale)Consignors receive commission on net sales under tiered RealReal Rewards rates; payouts by direct deposit, site credit (+5%) or check

Source · checked 2026-10-27

Public review rating3.9 / 5

136,850 reviews on Trustpilot, checked 2026-11-05

Not stated by store

Express delivery · Shipping cost & free-shipping threshold · Ships to · Return cost · Return method · Refund timing & type · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersSan Francisco, USA
FoundedNot stated
OwnershipThe RealReal, Inc. (Nasdaq: REAL)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDelivery n/aDuties n/aReturnsAuthenticityPayment n/a
Reviews 30%72

3.9/5 across 136,157 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Deliveryn/a

No sourced data yet; excluded from the score.

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%58

14-day window; returns cost: not stated

Authenticity 10%100

Independent authentication step described (stated policy, not independently verified)

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Described authentication process: Items authenticated by human experts plus AI/machine learning and proprietary technology; specialist appraisal

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.9
136,850 reviews
Trustpilot

· checked 2026-11-05 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/therealreal.com
Returns policy checked 2026-10-27
https://www.therealreal.com/returns
Shipping policy checked 2026-10-27
https://www.therealreal.com/faq
Customer service checked 2026-10-27
https://www.therealreal.com/contactus
Duties & taxes checked 2026-11-04
https://www.therealreal.com/shipping
Delivery times checked 2026-11-04
https://www.therealreal.com/shipping
Payment methods checked 2026-11-05
https://www.therealreal.com/returns
Public reviews (Trustpilot) checked 2026-11-05
https://www.trustpilot.com/review/therealreal.com

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