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Luxury · Italy

Prada

prada.com

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LuxuryItalyStore profile only: score excludes price#34 of 77 big storesRank #75 of 157Fair · 2.6/5

Prada is a luxury and designer brand e-store based in Milan, Italy, founded in 1913. Reputation score 53/100 (fair).

53
Store profile only: score excludes price. Prada is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles; each fact shows its source and the date we checked it (latest check 2026-11-04). “Not stated by store” means we did not find it on the store’s own pages; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDomestic only1.8★ from 231 reviews
Delivery timesUS: Ground free 3–5 days; Second Business Day $25; Next Business Day $35. EU site: typically 2–3 business days. Orders take 1–3 days to process; adult signature required

Source · checked 2026-10-27

Express deliveryUS Second Business Day $25, Next Business Day $35

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdComplimentary Ground shipping (US)

Source · checked 2026-10-27

Ships toCountry-site model: the US site delivers within the US (incl. Alaska, Hawaii, Puerto Rico); for other countries switch the country on the site before ordering

Source · checked 2026-10-27

Return window30 days — 30 days from delivery; original condition, tags and packaging; personalised items non-returnable; no exchanges (return and reorder)

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Refund timing & typeUp to 10 business days after the parcel is received and inspected; refunded to the original payment method; returns via prepaid UPS label are free

Source · checked 2026-10-27

AuthenticityOfficial brand store: sold directly by the brand (Prada)

Source · checked 2026-11-04

Customer service[email protected] · 800772320 (UAE) · Mon-Sat 9 am-8 pm, Sun 9 am-6 pm CET · Live chat

Source · checked 2026-11-02

Public review rating1.8 / 5

231 reviews on Trustpilot, checked 2026-10-27

Not stated by store

Duties & taxes · Return method · Payment options · Buy now, pay later · Price match / adjustment · Loyalty / first-order offer · Packaging & gifting · Sustainability

We looked for these on the store’s own pages and did not find them, or the store blocks automated reading. We only show terms we have read, with the source; we never guess.

About the company.

HeadquartersMilan, Italy
Founded1913
OwnershipPrada Group (listed in Hong Kong)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%24

1.8/5 across 231 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.8/5 from 231 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.8
231 reviews
Trustpilot

A separate store.prada.com profile also exists · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/prada.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Prada
Customer service checked 2026-11-02
https://www.prada.com/ae/en/info/contact-us.html

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